🐶 Frequently Asked Questions

Q1. Do I need to be home for the service?

A: Not at all! We provide a fully contactless service. As long as we have access to your yard, we’ll complete the job, securely close the gate, and send you a confirmation email once finished.

Q2. Can my dog stay in the yard while you work?

A: If your dog is friendly and comfortable with strangers, they are welcome to stay! However, for safety and efficiency, we generally recommend keeping your pets indoors during our visit.

Q3. Do you take the waste with you?

A: Yes, absolutely. We bag and remove all waste from your property. You don’t have to worry about the smell or mess in your own bins—we leave your yard completely clean.

Q4. How does the billing work?

A: We use a simple monthly billing system. It’s a hassle-free way to ensure your yard stays clean year-round without the need for manual weekly payments.

Q5. Am I locked into a long-term contract?

A: No. We believe in earning your business with every visit, so you can cancel at any time. There are no hidden fees or complicated exit terms.

Q6. What happens if it rains?

A: For safety and quality reasons, services are automatically postponed in heavy rain.

We will contact you by email to reschedule.

If you prefer the service to go ahead during light rain, simply let us know in advance.

Q7. Which areas in Brisbane do you cover?

A: We service all Brisbane suburbs! Whether you’re on the Northside, Southside, or anywhere in between, we’ve got you covered.

Q8. How much does it cost?

A: Pricing starts from $49 depending on yard size and number of dogs. Get an instant quote by booking online — it only takes 60 seconds.

Q9. Is Poodi insured?

A: Yes. Poodi is fully insured for public liability, giving you peace of mind every time we visit.